Strataserv is committed to understanding each customer's industry and individual business. This allows our consultants to implement and support software according to exact needs.

Our people have extensive expertise in the Supply Chain, Manufacturing, Distribution and Finance sectors. Our team will work with you to leverage your investment in your ERP system and assist you by delivering measurable and tangible improvements.

Different applications/ modules we have expert level knowledge are:

• SAP R/3 : FI, MM, SD, CO, ABAP4, ALE, EDI, SapScript, BASIS
• Oracle Financials: AP, AR, GL, FA, Financial Admin and Upgrades
• Oracle CPG and GEMMS : Installation and Upgrades, Custom Reports, Data Conversion, Developer 2000
• PeopleSoft: System installation and upgrade, Oracle Admin, PeopleTool, SQR, Data Loading
• ERP Application Integration and Interface Development

Our extensive knowledge of solutions such as PeopleSoft, Siebel, and Clarify enable us to provide best-of-breed application development services for quick and successful CRM implementation. And our industry vertical expertise allows us to interact closely with your user groups to design the most effective implementation process. An effective analysis provides a complete picture of how a business interacts with and influences its customers. This understanding enables an iterative process of business refinement and measurement that will attract and retain the most valuable customers in the most cost-effective manner.

Different areas in CRM solutions we specialize on are:

• Marketing Automation (MA)
• Sales Automation (SA)
• Customer Support Automation (CSA)
• Sales Order Management (SOM)

Our CRM practice is backed by professionals with extensive marketing experience and covers the entire gamut of activities starting from CRM strategy formulation to implementation planning, deployment and support. Our CRM implementation methodology includes the following steps:

• Assessment of your current CRM practices across sales, marketing and customer care functional areas and the extent to which they are catering to your customer needs. Assessed gap areas are then bench-marked against competition.
• Assessment of your current CRM practices across sales, marketing and customer care functional areas and the extent to which they are catering to your customer needs. Assessed gap areas are then bench-marked against competition.
• Formulation of CRM strategy specific to your organization on the basis of your overall business strategy.
• Preparing evaluation criteria for CRM product or customized solution and selecting a solution in line with your CRM strategy and business process requirements.
• Developing CRM technology architecture along with its interfaces with your existing applications, so that deployment and integration processes and issues are foreseen and planned for.
• Drafting CRM implementation roadmap & project plan.
• Establish performance matrices and measurable targets.
• Product customization or customized solution development, implementation, integration and deployment.
• End user training and change management work-shops.